Can Integra communicate directly with the tenant?
Yes. With agency authorisation and an accurate nominated tenant contact, Integra can send the routine service reminder and an on-route message. Property decisions and approvals continue through the nominated property-management contact.
Do property managers receive a report after each visit?
The nominated report recipient receives a digital service record for the booked visit. It can include water-test results, chemical additions, tasks completed, notes, relevant photographs and recommendations.
Can the service and chemical charges be split?
Split-billing options are available subject to account approval, payer onboarding and written instructions. For example, the recurring service fee may go to the owner or agency account while agreed tenant-responsible chemicals are invoiced separately. Integra does not determine liability under the lease.
What is the free new-tenant Pool School upgrade?
When a standard pool service is booked for tenant changeover, the agency can request a Pool School handover component at no additional service fee. The standard service, chemicals, parts and work beyond the normal allowance remain chargeable.
What is included in the new-tenant condition report?
It is a photo-backed record of observable pool and plant condition at the handover visit, together with relevant technician notes. It is not a structural, electrical, building, pest or statutory compliance certificate.
Can you supply something the tenant can refer to later?
Yes. The Pool School upgrade includes a practical handover booklet covering the system overview, normal operation, routine tenant care, warning signs and Integra contact details.
Can Integra prepare a pool for photography, open homes or settlement?
Yes. Pool presentation, water care and an observable equipment check can be scheduled around a sales campaign or settlement, subject to the pool condition, access and route capacity. Recovery or repair work may require separate treatment, time or quotation.
Do you offer service vouchers for settlement hampers?
Yes. Real-estate partners can request generously discounted Pool School or first-service vouchers in a giftable format for welcome or settlement hampers. Current pricing, validity and service-area terms are confirmed with the agency.
Will Integra complete repairs without approval?
Non-routine repairs and work beyond the agreed authority are referred to the nominated contact. The account can be set with approval limits, quotation requirements and escalation instructions during onboarding.
Can you handle green pools and equipment faults?
Yes. Recovery, diagnostics, repairs and equipment replacement can be arranged, but they sit outside a standard routine service visit and may require separate attendance, treatment or quotation.
Can one agency use Integra across multiple properties?
Yes. Integra can coordinate multiple properties with property-specific access, tenant communication, report recipients, approval limits and billing rules. Each address remains subject to route availability and onboarding information.
Which areas do you cover?
Integra operates mobile service routes across Newcastle, Lake Macquarie, Maitland and parts of the Hunter Valley. Address, requested frequency and current route capacity are checked before service is accepted.
What insurance and workforce controls does Integra carry?
Integra maintains $20 million public liability cover together with workers compensation and motor fleet insurance. The business is a SPASA member and uses formal Certificate III to IV training pathways, police screening, First Aid, CPR and White Card training, with spill and first aid kits carried in service vehicles.
