New homeowners
You have bought a home with a pool and need to understand the system before taking over the routine.
Pool handover & owner training
Understand your pool. Own it with confidence.
A practical onsite session for new pool owners, buyers, tenants and anyone taking over unfamiliar equipment. We explain your actual system, complete the included pool service and leave you with a clear plan for looking after it.
Service price$149
Onsite guidanceUp to 90 minutes
IncludedFull Service labour
Chemicals charged separatelyEmailed handover guideTraining at your own pool
Your pool · Your equipment · Your questions01Read the system
02Operate it safely
03Maintain the routine
04Know when to call
Equipment confidenceKnow what the pump, filter, chlorinator and valves are doing.
Water understandingUnderstand the role of testing, sanitiser and balance.
Maintenance routineLeave with practical daily, weekly and seasonal priorities.
Clear warning signsRecognise problems before they become expensive or unsafe.
Who it is for
The right session when responsibility changes hands.
A pool may look straightforward while the equipment, chemistry and operating routine remain completely unfamiliar. The handover is built around the actual property—not a generic classroom script.
Tenants & occupiers
You are moving into a property with pool responsibilities and need practical operating guidance.
Owners needing a refresher
You have inherited an unfamiliar setup, forgotten the routine or want the system explained clearly.
Equipment changes
A controller, chlorinator, pump or filtration setup has changed and the operating routine needs to be reset.
The onsite session01 02 03 04
What happens during the 90 minutes.
The technician first establishes how the pool is currently operating, then explains the system while completing the included service work. The session stays practical and focused on what you need to operate between professional visits.
Read the pool and plant
Review the pool, equipment layout, circulation path, controllers, visible condition and current water state.
Complete the included Full Service labour
Water testing, cleaning and routine service tasks are completed within the total handover allowance. Chemicals are additional.
Walk through operation and maintenance
Learn the controls, schedules, baskets, filter routine, chlorinator and the practical tasks relevant to your setup.
Record the next steps
Questions, visible concerns and recommended follow-up are explained, with an emailed guide supplied for reference.
What you will learn
The knowledge that prevents avoidable mistakes.
Every system is different, so the technician prioritises the equipment and maintenance decisions that apply at your property.
Circulation & filtration
- How water moves through the system
- Pump, valve and skimmer operation
- Normal pressure and flow observations
- Backwashing or cartridge-care basics where relevant
Sanitisation & chemistry
- What the chlorinator or sanitiser is doing
- Why testing matters before adding chemicals
- The purpose of common balancing products
- Safe storage and handling principles
Cleaning & routine care
- Vacuuming, brushing and debris priorities
- Basket and cleaner maintenance
- Water-level responsibilities
- Seasonal changes in demand
Faults & warning signs
- Low flow, pressure changes and air leaks
- Alarms, unusual noise and visible leaks
- Water conditions that need professional support
- When to stop equipment and request help
Clear service boundaries
Training and service—not a hidden inspection certificate.
The handover is designed to help you operate and maintain the pool. It does not convert a practical technician walkthrough into a structural, electrical or statutory assessment.
Included in the handover
Practical explanation, normal operation and routine service work relevant to the existing pool.
- Up to 90 minutes onsite
- Full Service labour within the total allowance
- Equipment, chemistry and maintenance guidance
- Visible concerns and recommended next steps
- Emailed handover guide
Quoted or booked separately
Work that requires more time, specialist diagnosis, repair or a separate assessment.
- Chemicals, parts and replacement equipment
- Green-pool recovery or major neglected-pool work
- Equipment diagnosis, repair or installation
- Structural, electrical or building inspection
- Statutory compliance certification
Pre-purchase distinction: book a separate pool and equipment inspection when you need condition advice before buying. A handover is best once you have access to the property and are ready to learn the operating system.
Before the visit
A little preparation makes the session more useful.
The technician can explain more when the plant room is accessible and the questions or documents you already have are ready.
Provide access
Ensure the pool, equipment, controller and switchboard areas can be reached safely.
Gather manuals
Have any equipment manuals, builder records or previous service information available.
List your questions
Note the controls, noises, water issues or maintenance tasks you do not understand.
Have the key operator attend
The person responsible for day-to-day pool care should be present for the walkthrough.
Related support
Choose the service that matches the actual need.
Professional field support$20m III–IV ID DOC
Practical instruction from a trained pool-service team.
The handover is delivered by technicians who work with pool chemistry, filtration, chlorination and residential service systems in the field.
Public liability
Supported by workers compensation, motor fleet and business insurance.
Training pathway
Certificate III pool and spa service training with pathways toward Certificate IV.
Screened staff
National police screening supports confidence at occupied residential properties.
Useful follow-up
An emailed guide and technician recommendations give you something practical to refer back to.
Pool handover FAQs
Know what you are booking.
The session is designed to answer practical operating questions at the property while keeping repairs, chemicals and specialist inspections clearly separate.
Request a handoverWhat is included in the $149 Pool Handover Service?
The service includes up to 90 minutes onsite, practical instruction using your pool and equipment, the Full Service labour component within that total allowance, and an emailed handover guide. Chemicals, parts and work outside the allowance are additional.
Are chemicals included in the price?
No. Chemicals are charged separately according to the digital test results and the products and quantities required.
Does the handover include a pool clean?
The Full Service labour component is included within the total 90-minute handover allowance. The amount of cleaning completed depends on the time needed for instruction, pool condition, access and equipment. Neglected, green or heavily contaminated pools require separate work.
Who should attend the session?
The person who will normally operate and maintain the pool should attend. A partner, tenant, property manager or incoming owner may also attend where access and arrangements allow.
Can you teach me how to use my chlorinator, pump and filter?
Yes. The technician explains the existing controls and normal routine where the equipment is accessible, operational and supported. Faulty, unsafe or specialist equipment may require separate diagnosis or manufacturer information.
Is this the same as a pre-purchase pool inspection?
No. A handover teaches operation and routine care once you have access to the property. A pre-purchase inspection is a separate condition-focused service intended to identify visible equipment and maintenance concerns before purchase.
Will I receive a compliance or safety certificate?
No. The handover is not a structural, electrical, building, fencing or statutory compliance inspection and does not issue a compliance certificate.
Can repairs be completed during the handover?
Minor approved work may be possible only when time, parts and scope allow. Diagnosis, repairs, parts and equipment replacement are normally quoted or booked separately.
Is the service suitable for a green pool?
Not as the primary service. A green or heavily contaminated pool should be assessed for recovery first. The handover can be scheduled after the water and equipment are in a suitable operating condition.
Where is Pool Handover Service available?
Across suitable routes in Newcastle, Lake Macquarie, Maitland and parts of the Hunter. Acceptance depends on the address, access, requested timing and route capacity.
Request a pool handover
Tell us what you are taking over.
Share the address, timing, pool situation and the equipment or maintenance questions you want covered. We will confirm service-area suitability and scheduling before the visit is accepted.
- Property address and preferred timing
- New owner, tenant, refresher or equipment change
- Known equipment types or concerns
- Access details and who will attend
Handover request
Request a callback and session review
Submitting the form is a service request only. The booking is confirmed once Integra accepts the address, scope and schedule.
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