Newcastle · Lake Macquarie · Maitland

Professionalpool care.Properly handled.

Scheduled pool maintenance with a trained local team, defined service scopes and precise digital water testing.

SPASA member$20M public liability13-point digital testing
01Defined scopes02Qualified local team03Digital service records04Residential + managed pools
Explore service options

Start with the pool, not a generic booking

The right pathway depends on what the pool actually needs.

Routine maintenance, recovery work, equipment faults and managed sites require different time, tools and reporting. Integra confirms the right scope before scheduling.

Problem water

Green pool recovery

Condition-led assessment and treatment for algae, storm contamination, neglected water and restricted visibility.

Explore recovery service

Technical support

Equipment service & installation

Diagnosis, repair, replacement and installation pathways for pumps, filters, chlorinators, cleaners, heating and controls.

Discuss equipment work

Documented programs

Commercial & managed pools

Site-specific care for commercial facilities, strata communities, real estate portfolios and other managed properties.

View managed services

Transparent residential options

Choose the cleaning responsibility you want us to manage.

Compare every inclusion
Most completeUp to 45 min

Full Service

From $88 + chemicals

Routine vacuuming, surface debris, baskets, 13-point digital testing, calculated balancing and routine equipment observations.

  • Weekly & fortnightly from $88
  • Monthly service $98
  • Wall and tile-line brushing on weekly visits
View Full Service
Shared cleaningUp to 25 min

Medium Service

$85 + chemicals

For pools where the owner or an effective automatic cleaner manages the floor while Integra handles chemistry and defined routine tasks.

  • Digital testing and balancing
  • Surface debris, baskets, steps and ledges
  • Routine vacuuming excluded
View Medium Service
Chemistry supportUp to 15 min

Test & Balance

$65 + chemicals

For pool owners who complete all physical cleaning and want consistent professional water analysis, calculated treatment and recorded results.

  • 13-point digital water analysis
  • Calculated chemical treatment
  • All physical cleaning excluded
View Test & Balance
Clear pricing boundaryChemicals are charged separately on every regular residential plan. Water-level maintenance is not included. Route availability, access, condition and work beyond the stated onsite allowance can require a different service or additional approval.
Integra Pool Service team completing practical equipment training in Newcastle
12staff
8service vehicles
4core regions
2021established

Independent. Local. Accountable.

Professional systems behind every pool visit.

The technician at your pool is supported by senior staff, structured service scopes, local facilities and an established operating team. That matters when water chemistry, circulation and equipment issues overlap.

01

Qualified, accountable people

Uniformed technicians work within defined scopes and receive ongoing training, field leadership and technical backup.

02

Testing and service records

Professional digital water analysis, calculated treatment and documented observations replace visual guesswork.

03

Permanent local support

Argenton retail and water testing plus Wallsend workshop and operational support sit behind the mobile service routes.

04

Independent product advice

Integra is not tied to a franchise product range, allowing recommendations to be based on the pool and the job required.

SPASA member$20M public liabilityPolice-checked field teamManufacturer trainingDigital service reporting

Authorised dealer network

Equipment brands we supply, install and support.

Integra is an authorised dealer for leading pool-equipment brands and an approved service agent for selected manufacturers. Our team can help with equipment selection, installation, commissioning, repairs and ongoing technical support.

Residential, commercial and managed properties

One operating team. Different service pathways.

A family pool, apartment complex, accommodation facility and rental portfolio should not be forced through the same checklist. Integra structures the scope, records and communication around the site.

Integra Pool Service vehicle attending a residential property
Local field capabilityMobile routes supported by retail, workshop and office operations.

What happens next

A clear path from enquiry to service report.

Requests are reviewed before scheduling so routine maintenance is not booked for work that needs recovery, diagnosis or additional time.

  1. 01

    Describe the pool

    Send the address, condition, requested service, access details and photographs where the problem is visual.

  2. 02

    Confirm suitability

    The office checks coverage, route capacity and whether the work fits a regular, casual, recovery or equipment pathway.

  3. 03

    Technician attendance

    The technician completes the agreed scope, records relevant readings and identifies work outside the allowance.

  4. 04

    Report and follow-up

    Results, actions, selected photos and recommendations are supplied where included; further work is handled separately.

Source-linked customer feedback

What local customers value.

4.9★★★★★Google rating · see Google for current total
★★★★★
“Shannon went above and beyond to make sure that our pool was functioning perfectly and resolved our pump problem effectively.”
Louise FanningEquipment assistance & advice · September 2025
G ↗
★★★★★
“They always turned up and left the pool sparkling and price was so worth it.”
NZAKiwiReliable ongoing pool service · April 2025
G ↗
★★★★★
“Shannon has also taught us how to care for our pool and is generous with his knowledge and time.”
LeahEducation & water care · November 2023
G ↗

Pool service FAQ

Practical answers before you enquire.

Coverage, pricing and scope depend on the exact pool. These answers define the normal service boundaries.

Visit the Pool Help Centre
Where does Integra provide pool service?
Integra operates established service routes across Newcastle, Lake Macquarie, Maitland and selected Hunter Valley communities. Availability depends on the exact address, requested service, frequency, travel requirements and current route capacity. Specialist and managed-property work may have different availability from regular residential routes.
Which regular residential service should I choose?
Choose Full Service when you want routine vacuuming, surface debris, baskets, digital testing and balancing handled together. Choose Medium Service when you or an effective automatic cleaner manages the floor and Integra handles chemistry, surface debris, baskets, steps and ledges. Choose Test & Balance when you perform all physical cleaning and want professional water analysis and treatment only.
How much does regular pool service cost?
Weekly and fortnightly Full Service starts from $88 plus chemicals, with monthly Full Service at $98 plus chemicals. Medium Service is $85 plus chemicals. Test & Balance is $65 plus chemicals. Each plan has a defined onsite allowance and scope, and route availability applies.
Are pool chemicals included in the service price?
No. Regular residential service prices cover the agreed labour and onsite allowance. Chemicals are charged separately according to what the water requires. This avoids building an assumed chemical allowance into every visit, including visits where the pool needs very little treatment or substantially more than usual.
Can a routine pool service fix green water?
Usually not. Green, heavily algae-affected or contaminated water generally needs a dedicated recovery process with assessment, treatment, circulation and filtration checks, follow-up testing and potentially additional visits. Clear photographs help Integra direct the job to the correct pathway.
Does Integra maintain or top up the pool water level?
No. Maintaining and topping up the pool water level remains the customer's responsibility. The pool should have sufficient water for the circulation and filtration equipment to operate safely at the time of service.

Request the right pool service

Tell Integra what the pool actually needs.

Send the address, current condition, preferred service and any useful photographs. The team will confirm coverage and direct the enquiry to the right pathway.

  • Newcastle, Lake Macquarie, Maitland & selected Hunter routes
  • Residential, commercial, strata and real estate
  • Routine, recovery and equipment enquiries
Professionally maintained residential swimming pool
Not sure which service?Send a clear pool photo and your suburb.