Integra Pool Service Privacy Policy

1. Introduction

Integra Pool Service (“we,” “us,” or “our”) is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and store your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).  

This policy applies to all personal information we collect from customers, website visitors, and other individuals who interact with us.  

2. Collection of Personal Information

We collect personal information that is reasonably necessary for our business activities, including:

Customer Information: Name, address, contact details (phone number, email), pool details (size, type, equipment), service history, payment information.
Website Visitors: IP address, browser type, device information, browsing activity (through cookies and similar technologies).
Job Applicants: Resume, contact details, employment history, references.
Insurance/Legal Information: In the event of a claim or legal matter, we may collect sensitive information as required to process and manage these situations.
Marketing Information: If you opt-in, we may collect your email address or other contact details for marketing purposes.
We collect personal information through:

Directly from you (e.g., phone, email, website forms).
Through our website (e.g., cookies, contact forms).
From third parties (e.g., insurance providers, legal representatives, publicly available sources, if necessary and lawful).

3. Use of Personal Information

We use your personal information for the following purposes:

To provide our pool servicing and maintenance services.
To process payments and manage accounts.
To respond to inquiries and provide customer support.
To schedule appointments and send service reminders.
To improve our services and website.
For marketing and promotional purposes (with your consent).
To comply with legal and regulatory obligations.
To manage Insurance claims and legal matters.
To conduct risk assessments related to service delivery.

4. Disclosure of Personal Information

We may disclose your personal information to:

Our employees and contractors who require the information to perform their duties.
Third-party service providers (e.g., payment processors, IT support).
Insurance providers and legal representatives (if necessary).
Regulatory authorities or law enforcement agencies (as required by law).
Business partners, in order to complete service delivery.

5. Storage and Security of Personal Information

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. This includes:  

Implementing physical and electronic security measures.  
Restricting access to personal information to authorized personnel.
Regularly reviewing and updating our security practices.
Data encryption where applicable.
Secure server locations.

6. Cookies and Website Tracking

Our website may use cookies and similar technologies to collect information about your browsing activity. You can control the use of cookies through your browser settings.

7. Access and Correction of Personal Information

You have the right to access and correct your personal information. To do so, please contact us using the details below.

8. Complaints

If you have a complaint about how we handle your personal information, please contact us. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).  

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated policy on our website.  

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:  

Integra Pool Service:

3/431 Lake Rd Argenton NSW 2284

0466 632 036

admin@integrapoolservice.com.au