Frequently Asked Questions

FAQ's

Our Clients Frequently Asked Questions

We’re here to help! Explore our frequently asked questions to find quick answers and helpful information about working with us. If you don’t see your question here, feel free to contact us directly.

Payment Question

Equipment Question

There are several signs that your pool pump may need repair:

Unusual Noises: If your pump is making grinding, screeching, or other loud noises, it could indicate a problem with the motor or bearings.

Leaks: Water leaking from the pump or around the base is a sign of a potential issue with the shaft seal, O-rings, or other components.

Poor Water Flow: If you notice a decrease in water flow from the return jets or less pressure from the filter, it may indicate a clogged impeller or a problem with the pump motor.

Air in the System: If you see air bubbles coming from the return jets or hear a gurgling sound, it could mean the pump is losing prime due to a leak or a clogged filter basket.

Overheating: An excessively hot pump motor may indicate a malfunctioning capacitor or a blockage in the impeller.

Circuit Breaker Tripping: If the pump repeatedly trips the circuit breaker, there could be an electrical problem with the motor.

If you notice any of these signs, it's important to contact a pool professional like us as soon as possible. A malfunctioning pump can lead to poor water circulation and filtration, which can quickly degrade water quality and cause damage to your pool equipment.

We can diagnose the issue, provide repair options, and get your pump back up and running efficiently to keep your pool clean and healthy.

Pool Cleaners

The best pool cleaner for you depends on several factors, including your pool type, size, budget, and personal preferences. Let's explore the main types to help you decide:

Robotic Pool Cleaners:

How they work: These independent cleaners move around your pool automatically, using built-in motors and brushes to scrub and vacuum debris.

Pros: Highly efficient at cleaning both the pool floor and walls, energy-efficient, often come with advanced features like programmable timers and remote control.

Cons: More expensive than other types.

Suction-Side Pool Cleaners:

How they work: These cleaners connect to your pool's skimmer or a dedicated suction line and use the pool's pump to create suction, pulling in debris as they move around.

Pros: Affordable, easy to install, simple to maintain.

Cons: Not as thorough as robotic cleaners, can get stuck on obstacles, may reduce the efficiency of your pool's filtration system.

Choosing the Right Type for You:

Pool Size and Type: Robotic cleaners are great for any size or type of pool, while suction-side cleaners are best for smaller pools with minimal debris. 

Budget: If budget is a concern, suction-side cleaners are the most affordable. Robotic cleaners are the most expensive but offer the highest level of convenience and cleaning performance. 

Maintenance: Suction-side cleaners require the least maintenance, while robotic cleaners are also low maintenance. 

Cleaning Priorities: Consider what aspects of cleaning are most important to you. Robotic cleaners excel at thorough cleaning, 

If you'd like more personalized advice, feel free to contact us. We can discuss your specific needs and recommend the best pool cleaner options for you.

Service Question

Yes, we are fully covered by insurance. We hold high-level public liability, workers' compensation, comprehensive vehicle, and full business insurance. This ensures that both our clients and our team are protected in any unforeseen circumstances.

You can easily schedule a service appointment with us in a few ways:

Online Booking: Visit our website and fill out the "Request Service" form, providing details about your pool and preferred appointment time.

Call Us: You can reach our friendly customer service team by phone. We'll be happy to assist you in scheduling an appointment that fits your schedule.

Email Us: Send us an email with your contact information and a brief description of the service you need. We'll get back to you promptly to confirm your appointment.

We strive to accommodate your schedule and offer flexible appointment options. Contact us today to book your service and experience our reliable and efficient pool service solutions!

Pool Chemistry

For optimal pool health and safety, we recommend testing your pool water at least twice a week during the swimming season (typically warmer months).

If your pool gets heavy use, is exposed to a lot of sunlight, debris, or other environmental factors, you may need to test it more frequently, even daily.

During the off-season, when the pool is used less often, testing once a week may be sufficient.

Here's why regular testing is important:

Safety: Regular testing ensures that your pool's sanitizer levels (chlorine or other) are adequate to kill harmful bacteria and viruses.

Water Balance: Maintaining proper water balance helps prevent issues like scaling, corrosion, cloudy water, and algae growth, which can damage your pool and equipment.

Early Detection: Frequent testing allows you to catch and address any potential problems early on, before they become major issues.

We offer comprehensive water testing services to help you monitor your pool water and make necessary adjustments. We can also provide you with a personalized testing schedule based on your specific pool and usage patterns.

Remember, maintaining proper water balance is key to enjoying a clean, safe, and inviting swimming pool.

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